Frequently Asked Questions Below are common questions and answers about J.R. Merritt Controls' products and services. Click on a link below to jump to the desired question and answer. » How long have you been in business? » What are the delivery timeframes for your products? » Do you accept credit cards? » How do I locate a local distributor? » When will my order ship or what is the status of my order? » How do I track an order that has shipped? How long have you been in business? Since 1986 » Back to top What are the delivery timeframes for your products? 1-axis controllers and joysticks 3-4 weeks for small quantities 6-8 weeks for the 1st release of large quantities and then as required. Spare parts 1 week for parts in stock and for parts that don't require assembly. Operator chair systems and control stations 6-8 weeks. » Back to top Do you accept credit cards? Yes, we accept Visa, Mastercard and American Express. » Back to top How do I locate a local distributor? J.R. Merritt Controls products are generally purchased directly from the factory. Most products are made to order. » Back to top When will my order ship or what is the status of my order? Please contact customer service with your order number or job number. Orders scheduled for delivery in one week or less, we will not send acknowledgements out by mail. Orders will go into production earlier if demand allows for it, or unless you have requested otherwise. We pride ourselves on deliverying our products on time, but sometimes circumstances beyond our control may delay some orders. This information is subject to change based on business conditions. » Back to top How do I track an order that has shipped? Under customer service you can access UPS tracking. Enter our order number (i.e. 23xxx) and UPS will respond with the information they have available. Most shipments go by UPS unless requested otherwise. For other methods of shipping you can e-mail us or call customer service at (203) 381-0100. » Back to top

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